Frequently Asked Questions

Where do I have my hearing aids reprogrammed or adjusted? +

Hearing aids have evolved to allow for remote programming meaning adjustments can be made from anywhere in the world. Ask one of our representatives to get more information. You may also take your hearing aids to any local office and have them adjusted.

Is international shipping available? +

We do ship internationally. International shipping fees will apply

How long can I try out my new hearing aids? +

We offer a 60 day return policy as well as a 100% money back guarantee.

How do I submit my hearing test? +

You can submit the hearing test directly on our website. You can also send your hearing test to trees1000@hotmail.com.

Can I finance my hearing aids? +

We offer financing through multiple lenders. Please contact one of our representatives to find out more about current offers available.

How long does it take for my hearing aids to arrive? +

Please allow 5-7 business days for your hearing aids to arrive.

Where do I go for warranty services? +

Reach out to one of our representatives and they will guide you through the warranty process.

Are there any hidden fees I should know about? +

The price you see is the price you pay! There is no tax on medical equipment and we do not have any hidden fees.

Why should I buy online versus locally? +

Newer hearing aid technologies mean less aftercare adjustment is needed in order for the hearing aids to work to the best of their ability. When you buy online you are getting over 30 years of industry expertise and will save thousands compared to buying locally.

I have further questions, what is the best way to get a hold of a representative? +

You can reach a representative Monday through Friday from 9 AM to 5 PM Eastern time. If you need a representative after hours please contact us via email, fax, or the contact form on our website and a representative will respond to you as soon as possible.